He had to devise a system that effectively and efficiently connected donors and teachers in need. Charles Best also faced the challenge of persuading teachers to submit requests to the DonorsChoose website.
DonorsChoose is committed to an ambitious mission and vision. A fundamental challenge is the growing need for financial support of public education in America in light of the funding reductions that have occurred in many states due to the Great Recession, declining state revenues, and multiple pressures on limited governmental resources.
Another current challenge concerns maintaining and enhancing the quality of public education when there are numerous signs that quality is being compromised in many public school systems throughout the nation.
A third current challenge is the need to grow the donor base in order to accommodate the growing needs for funding projects. How do the challenges that you discussed in questions 3 and 4 relate to the management challenges—globalization; leading a diverse workforce; and ethics, character, and personal integritythat are discussed in the text?
Globalization is related to the specific challenges that DonorsChoose has faced in the past and is currently facing in that public education in America is falling behind other nations in preparing its youth to function well in an increasingly complex and competitive world. Because of these global pressures, America must improve the quality of the educationparticularly in science and mathematicsprovided to its youth.
DonorsChoose can help teachers to address this performance gap. Leading a diverse workforce is related to all of the past and current challenges facing DonorsChoose. DonorsChoose has a diverse workforce to manage. Plus, it encounters diversity among the teachers submitting project requests and among the donors contributing money to fund projects, not to mention the diversity that exists among the American students who it is trying to benefit.
Ethics, character, and personal integrity are infused throughout the DonorsChoose organization. This is evident in the process by which DonorsChoose operates, the role model that Charles Best is, and the behavioral expectations for DonorsChoose staffers. The vision and mission of DonorsChoose guides all that it does in responding to its challenges and in conducting its ongoing operations.
Requests range from pencils for a poetry writing unit, to violins for a school recital, to microscope slides for a biology class. Once a project reaches its funding goal, we deliver the materials to the school.
We call it citizen philanthropy. What particular aspects of DonorsChoose. Possible aspects to emulate would include clearly understanding the challenges the organization faces, being adept at finding ways of addressing those challenges, establishing a clear vision and mission, and working vigorously to fulfill that vision and mission. Students should be encouraged to identify other possible aspects for emulation.
She also impresses upon him how important it is that the project be completed seamlessly so the clients involved will be pleased. He quickly packs a bag, boards a plane, and covers the material on his flight to Tokyo. Manager Anan Cho joins the men in the conference room to discuss the project. Ryan launches into his project timeline and his immediate goals, never noticing how his actions have translated to the people upon whom he is going to be dependant.
Over the course of the next three days, Ryan is frustrated at each turn when people do not react to him with positive energy. He is unable to get the project accomplished, and Pryor Sterling loses one of the international accounts as a result.
Ryan holds his boss, Natalie, accountable for not giving him any information or time to prepare to understand Japanese business customs. Natalie blames Ryan for not being honest about his limited knowledge of Japanese traditions and ultimately failing to get the job done. Darcy is unsure who to hold accountable but knows something needs to be done to prevent this from every happening again. What about You? Planning For a Global Career Think of a country you would like to work in, do business in, or visit.
You can use a variety of sources to accomplish this, particularly your school library, government offices, faculty members, or others who have global experience. Answer the following questions: 1. Is the culture individualistic or collectivist? Is the power distance high or low?
Is uncertainty avoidance high or low? Is the country masculine or feminine in its orientation? Is the time orientation short-term or long-term? How did you arrive at your answers to the first five questions? How will these characteristics affect business practices in the country you chose to investigate? Indicate whether you believe each statement below is true T or false F. Sexual harassment is unprofessional behavior.
Sexual harassment is against the law in all fifty states. Sexual advances are a form of sexual harassment. A request for sexual activity is a form of sexual harassment. Verbal or physical conduct of a sexual nature may be sexual harassment.
Sexual harassment occurs when submission to sex acts is a condition of employment. Sexual harassment occurs when submission to or rejection of sexual acts is a basis for performance evaluation. Sexual harassment includes physical contact of a sexual nature, such as touching. Sexual harassment requires that a person have the intent to harass, harm, or intimidate.
Scoring All of the items are true except item 10, which is false. Give yourself 1 point for each correct answer. Scores can range from 0 poorly informed about sexual harassment to 10 well informed about sexual harassment. This score reflects how much you know about sexual harassment. If your score was less than 5, you need to learn more about sexual harassment. When Kagan was sworn in, she not only became the second woman appointed by President Obama since taking office, she became the eighth of nine justices with an Ivy League education.
Additionally, in terms of geographic and religious diversity, only two Supreme Court justices hail from states other than New York, New Jersey, or California; and none of the justices are Protestants. Questions 1. He is being considered for a transfer to the international division of OSI. This transfer is considered a fast-track career move at OSI, and Jonathan feels honored to be in the running for the position.
He is married, and he has lived and worked in Buffalo for his entire life. His grandparents, although deceased, spoke only German at home and had upheld many of their ethnic traditions. To communicate better with his grandparents, Jonathan took German in high school but never used it because his grandparents had passed away. In college, Jonathan had joined the German Club and was a club officer for two years.
His other collegiate extracurricular activity was playing for the varsity baseball team. Jonathan still enjoys playing in a summer softball league with his college friends.
Jonathan has been making steady progress at OSI. Last year, he was named marketing associate of the year. His wife, Sue, is also a Buffalo native. She teaches English literature at the high school in one of the middle-class suburbs of Buffalo.
Sue took five years off after she had a baby but returned to teaching this year when Janine, their five-year-old daughter, started kindergarten. She is happy to be resuming her career. One or two nights a week, Sue volunteers at the city mission where she works as a career counselor and a basic skills trainer.
For fun, she takes pottery and ethnic cooking classes. Both Sue and Jonathan are excited about the potential transfer and accompanying pay raise. They are, however, also feeling apprehensive and cautious. Neither Sue nor Jonathan has ever lived away from their families in Buffalo, and Sue is concerned about giving up her newly reestablished career.
Their daughter Janine has just started school, and Jonathan and Sue are uncertain whether living abroad is the best thing for her at her age.
Using the following three-point scale, try to rate Jonathan and Sue as potential expatriates. Write a sentence or two on why you gave the ratings you did. Rating Scale 1. Based on this dimension, this person would adjust well to living abroad. Based on this dimension, this person may or may not adjust well to living abroad.
Based on this dimension, this person would not adjust well to living abroad. International attitudes Foreign experiences Comfort with differences Participation in cultural events Discussion Questions: Office Supplies International 1. Imagine that you are the international human resource manager for OSI.
Your job is to interview both Jonathan and Sue to determine whether they should be sent abroad. What are some of the questions you would ask? What critical information do you feel is missing?
Suppose France is the country where they would be sent. To what extent would your ratings change? What else would you change about the way you are assessing the couple? Now answer the same questions, except this time they are being sent to Japan. Repeat the. For those dimensions that you rated Sue and Jonathan either 2 or 3 indicating that they might have a potential adjustment problem , what would you suggest for training and development? What might be included in a training program? Reflect on your own life for a moment and give yourself a rating on each of the following dimensions.
Try to justify why you rated yourself as you did. Do you feel that you would adjust well to living abroad? What might be difficult for you? Rating dimension. International attitudes Foreign experiences Comfort with differences Participation in cultural events 6. Generally, what are some of the potential problems a dual-career couple might face?
What are some of the solutions to those problems? Answer each question and give yourself a score for each dimension. The highest possible score for any dimension is 20 points. Strongly agree 2. Agree somewhat 3. Maybe or unsure 4. Disagree somewhat 5. Strongly disagree. Foreign language skills should be taught as early as elementary school. Traveling the world is a priority in my life.
A yearlong overseas assignment from my company would be a fantastic opportunity for my family and me. Other countries fascinate me. I have studied a foreign language. Never 2. For less than a year 3. For a year 4. For a few years 5. For several years Q2. I am fluent in another language.
I am limited to very short and simple phrases. I know basic grammatical structure and speak with a limited vocabulary. I understand conversation on most topics. I am very fluent in another language. I have spent time overseas traveling, studying abroad, etc. About a week 3. A few weeks 4. A few months 5. Several months or years Q4. I was overseas before the age of Quite similar 2. Mostly similar 3.
Somewhat different 4. Quite different 5. Extremely different Q1. Seldom 3. Sometimes 4. Frequently 5. As often as possible Q1. I eat at a variety of ethnic restaurants e. I attend ethnic festivals. I visit art galleries and museums. Do any of these scores surprise you? Would you like to improve your international orientation?
If so, what could you do to change various aspects of your life? Reprinted by permission of the author. Dorothy Marcic and Sheila M. Experiential Exercise Ethical Dilemmas Divide the class into five groups. Each group should choose one of the following scenarios and agree on a course of action: 1. Sam works for you. He is technically capable and a good worker, but he does not get along well with others in the work group.
When Sam has an opportunity to transfer, you encourage him to take it. Your boss has told you that you must reduce your work group by 30 percent. Which of the following criteria would you use to lay off workers? Lay off older, higher paid employees. Lay off younger, lower paid employees. Lay off workers based on seniority only. Lay off workers based on performance only.
One day you overhear a conversation in the cafeteria between the program manager and the project engineer that makes you reasonably sure a large contract will soon be given to the ABC Company to develop and manufacture a key DOT subsystem. ABC is a small firm, and its stock is traded over the counter. You are the project engineer working on the development of a small liquid rocket engine.
You know that if you could achieve a throttling ratio greater than 8 to 1, your system would be considered a success and continue to receive funding support. To date, the best you have achieved is a 4 to 1 ratio. You have an unproven idea that you feel has a 50 percent chance of being successful.
Your project is currently being reviewed to determine if it should be continued. You would like to continue it. How optimistically should you present the test results? Imagine that you are the president of a company in a highly competitive industry. You learn that a competitor has made an important scientific discovery that is not patentable and will give that company an advantage that will substantially reduce the profits of your company for about a year.
Would you try to hire this person? Each group should present its scenario and chosen course of action to the class.
The class should then evaluate the ethics of the course of action, using the following questions to guide the discussion: 1. Are you following rules that are understood and accepted? Are you comfortable discussing and defending your action? Would you want someone to do this to you? What if everyone acted this way? Are there alternatives that rest on firmer ethical ground? Lax and James K. Sebenius The business, becoming operational in April in Scotts Valley, California, offered seven-day online rentals of movies in the then-relatively unknown DVD format.
In all, more than devices that stream from Netflix are available in the U. One challenge involves fostering the deployment of technology that enables user-friendly, easeof-access to the Netflix streaming service. Netflix has been entering into deals with gameconsole makers, television manufacturers, and Blu-ray disc player makers to include software in. Members Current visitors New profile posts Search profile posts.
Log in Register. Search titles only. Search Advanced search…. Prospecting for customers is the first step to selling. The entire object of any prospecting must be to find sales leads that can eventually be translated into sales turnover. Effective prospecting requires a systematic methodology. The essential rule is to prospect all the time, and not just when the list of potential people on whom to call runs out. Defining a Target Market : Prospecting in a defined target market that mostly contains characteristics of an ideal customer will help in making the sale.
Where the potential market is very wide, there are significant advantages to limiting oneself to just one or two specialized market segments. Uh-oh, it looks like your Internet Explorer is out of date. For a better shopping experience, please upgrade now. Javascript is not enabled in your browser. D They struggle to integrate into a cohesive group.
In the context of age diversity, which of the following statements is true of young workers? A They may view older workers as resistant to change. B They are more satisfied with their jobs. C They are more committed to their organization. D They strive for moral rights in the workplace. In the context of valuing diversity, which of the following is a difference between prejudice and discrimination? A Prejudice is a cultural orientation in which people belong to loose social frameworks, whereas discrimination is a cultural orientation in which individuals belong to tightly knit social frameworks.
B Prejudice relates to the acceptance of the unequal distribution of power, whereas discrimination relates to the tolerance of ambiguity and uncertainty. C Prejudice emphasizes results of behavior, whereas discrimination emphasizes the character of an individual. D Prejudice is an attitude, whereas discrimination describes behavior. Which of the following is a similarity between prejudice and discrimination?
A Both diminish organizational productivity. B Both help in minimizing inequality. C Both value assertiveness and materialism. D Both are characterized by traditional masculinity. A It makes companies less competitive.
B It decreases intergenerational contact at work. C It is a cultural orientation in which relationships and concern for others are valued. Which of the following is a benefit of diversity? A It results in better communication. B It enhances organizational flexibility. C It leads to faster decision making. D It helps in solving interpersonal conflicts. B People should be allowed to pursue what is in their economic self-interest.
D The character of an act is the main focus of this ethical concept. Which of the following statements is true of cultural relativism? A People should not be allowed to pursue what is in their economic self-interest.
B Local standards guide ethical behavior. C Good is the ultimate moral value. D Good consequences do not always follow right actions. Procedural justice concerns: A creativity and innovation.
B organizational flexibility. C the fairness of the process by which outcomes are allocated. D the fairness of outcomes individuals receive. In the context of ethical dilemmas facing the modern organization, whistle-blowing is: A an example of white-collar crime.
B a powerful influence on the corporate world. C an illustration of distributive justice. Which of the following statements is true of corporate social responsibility? A Organizations are not obliged to behave ethically in their social environment. B Ethical conduct at the organizational level can translate into social responsibility at the individual level.
C Multiple stakeholders expect organizations to engage in communally accountable actions. D Firms that are seen as socially responsible do not have a competitive advantage. ESSAY Briefly discuss the issues an organization would want to understand if it were interested in a business venture in China. Graders Info : Answers will vary. Once guanxi is established, individuals can ask favors of each other with the expectation that the favor will be returned.
Thus, many Chinese use guanxi, or personal connections, to conduct business or obtain jobs. Americans can learn to build their own guanxi in order to interact effectively with Chinese managers.
This would involve understanding the Chinese chain of command and negotiating slow, general agreements.
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